Data Deletion

Last updated: 24 October 2026

This page explains how to ask for your data to be deleted from XOARO CRM, which is operated by MAVENNEXUS LABS PRIVATE LIMITED. It covers data received through a connected WhatsApp Business Account and through Facebook / Meta lead forms.

Who This Applies To

You are a Customer — a business using Xoaro CRM — and want your account, or data stored in it, deleted.
You are an End User — someone who messaged, or was messaged by, a business through WhatsApp using Xoaro CRM, or whose details reached a business through a Facebook / Instagram lead form — and want your data removed.

How to Request Deletion

Email info@xoaro.com from the email address you used with us (or, for an End User, the address or phone number the business has for you). Use the subject line “Data deletion request”.
Tell us what to delete. A Customer should give the company name and say whether the whole account or specific records should be deleted. An End User should give their name, the phone number and/or email address the business has, and, if known, the name of the business they dealt with.
We confirm within 7 days. We reply to confirm we have received the request. If we need to check that the request really comes from you, we will ask — we only act on a verified request, to protect your data from someone else asking for it.
We complete it within 30 days of verifying the request, and email you when it is done. If a law requires us to keep part of the data, we tell you what we kept and why.

End Users can also ask the business they dealt with directly, since that business controls its own records in Xoaro CRM. If you cannot reach the business, or prefer to write to us, email info@xoaro.com and we will handle the request and let the business know.

Facebook / Meta Users

If your data reached a business that uses Xoaro CRM through Facebook, Instagram or WhatsApp (for example a Meta lead form or a WhatsApp chat), email info@xoaro.com with the subject “Data deletion request” and include the name, phone number and/or email address you used on Facebook, Instagram or WhatsApp. The same steps and timelines above apply. Removing Xoaro CRM from your Facebook settings does not by itself delete data a business has already received — please email us as well.

What Gets Deleted

Contact details held about you: name, phone numbers, email address and any other details stored on your record.
Messages and their delivery records — including WhatsApp messages sent or received through a connected WhatsApp Business Account.
Notes, call logs, follow-ups, activity history and lead-form answers linked to your record.
For a Customer closing its account: user accounts, settings, and all CRM data stored in the account.

We may keep only what a law requires us to keep — for example invoices and payment records under Indian tax law — for the period that law requires and for no other purpose. Copies in backups are overwritten in the normal backup cycle within 90 days. See our Privacy Policy for more on how long data is kept.

See our Privacy Policy for how we collect and use data, and our Terms of Service for the terms governing use of the Service.

Contact

Data deletion requests and questions about this page: info@xoaro.com.