Terms of Service

Last updated: 24 October 2026

These Terms of Service (“Terms”) govern access to and use of Xoaro CRM (the “Service”), a customer relationship management platform operated by MAVENNEXUS LABS PRIVATE LIMITED (CIN U62011KA2026PTC221134) (“XOARO”, “we”, “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent (the “Customer”).

1. Account Use

A Customer organization and its authorized users may access the Service according to the roles and permissions the Customer’s own administrators configure. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use of your account.

2. Customer Responsibilities

As a Customer, you are responsible for:

  • The accuracy and legality of any data you upload, import, or otherwise store in the Service, including contact/lead data belonging to your own customers or prospects.
  • Obtaining any consents required by applicable law before sending communications (including WhatsApp messages and email) through the Service to your own contacts.
  • Configuring the access permissions of your own users appropriately.
  • Complying with the terms and policies of any third-party integration you choose to connect (including Meta’s WhatsApp Business Policy where applicable).

3. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited, unlawful, or abusive communications.
  • Upload data you do not have the right to store or process.
  • Attempt to gain unauthorized access to another Customer’s data or account.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Use the Service in violation of applicable law or of any third-party integration’s own terms (including Meta’s platform policies).

4. Subscriptions and Payment

Access to certain features of the Service may require a paid subscription. Subscription plans, pricing, billing cycles, and payment terms are as presented to the Customer at signup or in a separate order form or agreement. Pricing, billing and refund terms are those in the Customer’s own order form or agreement; where none says otherwise, subscription fees already paid are not refundable for a billing period that has started. Questions about billing can be sent to info@xoaro.com.

5. Integrations and Third-Party Services

The Service supports optional integrations with third-party providers (for example, WhatsApp/Meta, calendar providers, spreadsheet import sources, email delivery providers, and payment processors). Your use of a connected integration is also subject to that provider’s own terms. We are not responsible for the availability or conduct of third-party services.

6. Customer Data

As between Xoaro CRM and the Customer, the Customer retains ownership of the data it uploads or generates using the Service (“Customer Data”). Xoaro CRM processes Customer Data solely to provide the Service, in accordance with our Privacy Policy. On termination, Customer Data is handled as described in our Privacy Policy and Data Deletion page.

7. Intellectual Property

Xoaro CRM, its logo, and the Service’s underlying software are the property of MAVENNEXUS LABS PRIVATE LIMITED or its licensors. These Terms do not grant you any right to use our trademarks or branding without prior written permission. Customer Data remains the Customer’s own property as described in Section 6.

8. Suspension and Termination

We may suspend or terminate access to the Service for an account that violates these Terms, poses a security risk, or as otherwise permitted by a Customer’s own subscription agreement. A Customer may stop using the Service and close its account at any time; see our Data Deletion page for what happens to data afterward.

9. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or that any third-party integration (including WhatsApp/Meta) will always be available.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Xoaro CRM will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the Service. Unless the Customer’s order form or agreement says otherwise, our total liability for any claim relating to the Service is limited to the subscription fees the Customer paid us for the Service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Governing Law

These Terms are governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

12. Changes to These Terms

We may update these Terms from time to time. We will update the “Last updated” date at the top of this page when we do, and for material changes we will provide a more prominent notice where appropriate. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be sent to info@xoaro.com.

MAVENNEXUS LABS PRIVATE LIMITED
CIN: U62011KA2026PTC221134
Registered office: 11th Floor, No. 32/2, 34/1, Kadabisanahalli, Gunjur, Bangalore North, Bangalore – 560087, Karnataka, India